MistralPay account balance

Payment request
With MistralPay you can request payment from anyone as long as they have an email address even if the payer does not have a MistralPay account yet. They will receive an email from us showing them how to open an account in order to pay you.
- Login in your MistralPay account
- Enter the amount you want to receive
- Select the email of the person by you wish to receive payment
- MistralPay will do the rest…
- Funds will be credited to your account balance
Top up account
- Log in to MistralPay
- Click “Top up account” in the main menu
The bank transfer must come from a bank account having the same name of the MistralPay registered account so that MistralPay can match your identity. If MistralPay cannot match your name, there would be a delay in completing the payment transfer or the transfer could fail, in which case we would return the funds to your bank account.
Use your MistralPay code exactly as it appears on the Top Up Account personal page.
The MistralPay code enables us to identify you and transfer the funds into your payment account. You must enter this code into the transfer title/description.
MistralPay will send you an email when the funds are in your payment account. It usually takes 1-2 business days to complete the transfer.
Withdraw
With MistralPay you can transfer funds directly into your personal bank account or to your MistralPay Mastercard prepaid card
Bank transfer

- Log in to your MistralPay account.
- Enter the amount you want to withdraw.
- Select the bank account to receive the money.
- We securely transfer the amount into your bank account.
- Peace of mind with your funds.
It typically takes 3-4 working days for the funds to appear in your bank account. The minimum amount you can withdraw is EUR 10.00
The name registered on your MistralPay account must match the name on your bank account.

To link your bank account:
- Log in to your MistralPay account.
- In your Profile, click “Manage Bank Account”.
- Enter your bank details.